Privacy policy
What personal information we collect, why we collect it, who we share it with and the choices you have.
In short
- We collect only what we need to process and ship your order.
- We never sell your personal information.
- You can ask to see, correct or delete your data at any time.
01Who we are
This website is operated by [Registered company name] ("The Premium Labs", "we", "us"), registered at [Registered business address]. We are responsible for the personal information described in this policy.
For any privacy question, email hello@thepremiumlabs.com.
02Information we collect
- Contact details: your name, email address, phone number and organisation.
- Order details: your shipping and billing address, the materials you order and your order history.
- Payment details: handled by our payment provider. We never see or store your full card number.
- Messages: anything you send us through the contact form or by email.
- Technical information: basic data your browser sends, such as device type and pages visited, used to keep the site working and secure.
03How we use it
- To process, review, ship and support your order.
- To send order confirmations, lot documents and tracking updates.
- To answer your questions.
- To check orders against our research use policy and prevent fraud.
- To meet our legal, tax and accounting obligations.
We only send marketing emails if you have asked to receive them, and every email includes a way to unsubscribe.
04Legal bases
Where data protection law requires a legal basis, we rely on: performing our contract with you, meeting our legal obligations, our legitimate interest in running a safe and responsible business, and your consent where we ask for it.
06International transfers
Some of our service providers may process data outside your country. When they do, we use appropriate safeguards required by the applicable law.
07How long we keep it
We keep order records for as long as tax and accounting law requires. Messages and other data are kept only as long as needed for the purpose they were collected for, then deleted.
08Cookies and local storage
This site stores your cart and checkout note in your browser's local storage, so they are still there when you come back. This information stays on your device and is not sent to us until you place an order.
We don't use advertising or cross-site tracking cookies. You can clear local storage at any time in your browser settings.
09Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict how we use it, and to withdraw consent.
To make a request, email hello@thepremiumlabs.com. We'll reply within 30 days. You can also complain to your local data protection authority.
10Security
We use encryption in transit, access controls and trusted providers to protect your information. No system is completely secure, so please contact us straight away if you think your account or data has been compromised.
11Age requirement
This site is for adults aged 18 or over. We don't knowingly collect information from anyone under 18.
12Changes to this policy
We may update this policy. The date at the top shows when it last changed, and we'll tell you about significant changes by email or on this site.
This policy is provided for information. If anything here conflicts with a law that protects you, that law applies.